Delivery and payment

Payment

Bank transfer against invoice in KZT. The invoice is issued on the day of your request together with the quote.

Lead times

• Blades and reference materials from stock: 1 day.
• 30×40 and 40×50 bags from stock: 1 day; other sizes made to order.
• Printing on bags: +3 days.
• Items not in stock: to order, OREAS within 2 weeks, Geostats within 10 days.

Delivery

• Pick-up: 9 I. Omarov St, Astana, Kazakhstan, daily 9:00–20:00 (GMT+5).
• Courier in Astana: 1 day.
• Across Kazakhstan: by freight carrier, about 3 days.
• Free delivery: we pay for delivery on orders over 100,000 KZT.

Returns and exchanges

• Goods of proper quality can be returned or exchanged within 14 days of receipt if they are unused and the manufacturer's packaging is unopened. The buyer pays for return shipping.
• Reference materials are accepted only in unopened original packaging: once a pack is opened, its composition can no longer be guaranteed.
• Bags printed with a number or logo and bags in custom sizes are made to your order, so they can be returned only if defective.
• Defects, wrong items or transit damage: we replace the goods or refund you at our expense. Tell us within 14 days of receipt and attach photos.
• Refunds go to the account the payment came from.

Documents

Invoice, waybill, certificates for reference materials.